Our e-mail address is support@toolsforworkingwood.com.

Our telephone number is toll free: 800-426-4613.
International callers should call 718-499-5877.
Or you can fax us at 718-499-5879.

For those wishing to shop in person we have a small informal showroom at our Brooklyn warehouse in New York City. In addition to our displays we also have a workbench set up so you can try most of our tools out. We are located at 32 33rd Street 5th floor. Brooklyn, NY 11232. We are only a few blocks from the subway and about 1/2 hour from Union Square in Manhattan. The stop is 36th Street on the N,D,R,M lines. Click here for directions. Come visit!

Our showroom is open:
Monday - Friday 10:00am - 5:00pm. EST.
Customer service is available by telephone throughout the day.

Our Guarantee and Return Policy: The long and short of it is we want you to be happy. We're a company created by and for woodworkers. We understand the merchandise we sell. We treat our customers with respect-just the way we would like to be treated. So if you have any questions about our products or practices, feel free to email us at support@toolsforworkingwood.com or call us at 800-426-4613. International customers can email us or call 718-499-5877. We guarantee everything we sell. If you order something and are dissatisfied with it for any reason you can return it for a refund for up to one year after your purchase. If you live in the domestic US please call or email us and we will send you a pre-paid return label with instructions on how to proceed with the return. For international customers we are happy to take items back but we are unable to refund return postage unless the product is defective or there was an error on our side. While we understand that you may have used the items a bit before deciding to return them we reserve the right to refuse a refund in the event the items were abused. Just be sure to call or e-mail before you return anything so we know it's coming and for instructions regarding postage authorization.

Inventory and Stock Information: Information about whether a given item is in stock is now included under each full product description (with a few exceptions). We keep this information as up-to-date as possible, but occasionally our information is not accurate. If we think a product is in stock, and we find out after you place your order that we don't have it in stock, or the last one in the warehouse is broken, or one of our vendors ran out of something, we will let you know right away (within 24 business hours). If you have special instructions regarding the shipping, drop us a line and we will see what we can do. One of our major advantages is that we are a small company and we can pay attention to the small details of your order.

Shipping: Most of our products are shipped from our warehouse in New York City. There are exceptions.The product description will note any special shipping conditions and those few cases where we might have potential delays. We ship either FedEx Ground or USPS Priority Mail (US Mail). However you can also request 2nd Day or Overnight delivery at additional cost. Books can also be sent U.S. Postal Service Book Rate, which is essentially third class mail and takes a few weeks. In the case of out of stock items, for domestic orders there is no additional charge for multiple shipments - the shipping charge we initially quote for the order is what you pay. Internationally, we normally ship USPS Global Priority Mail. In the case of out of stock items on international orders we will hold your order and ship complete. If we think there will be a very long delay we will contact you to see if you want to delete the out-of-stock items from your order, or substitute another item.
You will see a list of shipping options and costs at the end of the ordering process (before you enter your credit card information) - you can decide what's best.

Missing Items in your Basket: We have noticed that some customers find that as they shop, items go missing from their baskets. This problem is caused when customer's browser or firewall is configured (either manually or by default) to reject cookies. We have made changes in most of our web pages to maintain your session without using cookies. This should fix the problem for most customers. If you experience these problems, the simplest solution is to turn the "cookie" function on or to call us (800-426-4613) and place the order over the telephone. We are committed to improving the ordering process, and so we will continuing to work on eliminating problems such as this one.

Our Policy on Privacy and Security: We have been very distressed by the recent disclosures that some major sites have been abusing the privileges they have been given by customers. We also hate companies whose theory is that they lose money on each sale but make it up on the data mining of your personal information. We think that collecting and selling any sort of merchandising information based on individuals should be illegal and industry attempts to self regulate has been an embarrassing flop. Here is our policy: It’s very simple. We treat you the same way we wish other sites would treat us. We carry no paid banner advertising from any organization of any kind. We do not share credit card, membership, or ordering information with anyone. The only people who have access to your shipping address is us and the vendor (if it’s something we are not fufilling ourselves) who ships the goods to you. Our mailing list is never sold, traded, or shared.